Call center outsourcing is the practice of contracting a third-party service provider to handle incoming and outgoing customer calls on behalf of a company. This allows businesses to focus on core operations while benefiting from cost savings, scalability, and expertise in customer service. By outsourcing call center operations, companies can improve efficiency, enhance customer satisfaction, and access round-the-clock support without the need for extensive infrastructure investments.

Call center outsourcing is the practice of contracting a third-party service provider to handle incoming and outgoing customer calls on behalf of a company. This allows businesses to focus on core operations while benefiting from cost savings, scalability, and expertise in customer service. By outsourcing call center operations, companies can improve efficiency, enhance customer satisfaction, and access round-the-clock support without the need for extensive infrastructure investments.