Businesses have to focus on automation and personalization according to the size of the company. In this Martech Interview on Automation with Nick Bennett, he explores the stages for assessing these aspects making a difference in the markets. I think you need to balance automation and personalization. There is time and place for both and it also really depends on the size of your company. We don’t really touch implementing CRMs and for us, that would be a RevOps thing. If you can redesign workflows to be more effective then it’s a game changer. Dark social is a real thing as much as people try to say it is not. This new term helps capture other ways someone can learn and discover you beyond word of mouth.