Measuring Outbound Logistics Performance

To ensure outbound logistics is running efficiently, businesses must track key performance indicators (KPIs) such as on-time delivery rate, order accuracy, shipping cost per order, and return rate. Monitoring these metrics helps identify bottlenecks, improve service quality, and reduce costs. For instance, a high return rate may indicate packaging or quality issues, while frequent delivery delays may require route optimization. Data-driven performance measurement allows companies to make informed decisions that enhance customer satisfaction and profitability.